Leonie Mulvany
Terrific to deal with. Rachel went to considerable trouble and we were just replacing the top of a well used umbrella purchased from instant shade many years ago. She made sure it was the correct top for the umbrella and invoicing was very simple. Thanks Leonie and John Inverloch
Romulus
Purchased the Eclipse 4.0 some years ago and it is excellent in wind amd provides superior UV protection.
I recently needed advice on a maintenance issue and received prompt and concise instructions to remedy the problem. Great after sales service.
Recommend.
Mitchell Walsh
The Umbrosa Paraflex wall mounted umbrella was the perfect option for our space. We are so pleased with the quality and versatility.
Amanda Cullen
Customer service done right and found in the strangest of places.
When Customer Relations left their role, the Director- Michael stepped in to assist.
We think he should be awarded a medal with how he communicates and problem solves.
Next his staff-Trevor who has been with the company for almost 15 years, just puts his head down and bum up.
Installing new skins on 7 umbrellas took less than half a day. That is impressive. If you are paying by the hour, its very reassuring knowing that someone is keen to get the job done.
On this occasion, Nick was the perfect back up dancer, finishing off the routine, adding all the buckles etc as Trevor surged forward.
As a sporting Club in the City of Melbourne, we are exposed to all the elements, particularly as of recent, this crazy wind. Nice knowing that we have a product that we can rely on and a team that are absolutely committed to you having the best product around
10/10
Katherine Brown
I purchased commercial-style market umbrellas for our winery, and I couldn’t be more impressed with their performance. The quality and durability are outstanding, they’ve been used daily and kept outdoors for over a year, and there has been absolutely no sun fading. They still look as good as the day we received them. These umbrellas have held up beautifully in real-world commercial use and truly deliver on both appearance and longevity. Highly recommend for anyone looking for reliable, professional-grade outdoor umbrellas
Cas, Bendigo Bank Print & Procurement
Thanks for all the support throughout 2025. I know I can leave all marquee queries and orders with you and they will be looked after. We never hear of any issues with your customer service and quality products so we really appreciate both aspects.
Kasia, Sponsorship and Grants Officer at Waverley Meadows Pre School Committee
We have been using Instant Shade umbrellas in our outdoor area and have found them to be durable, reliable, and perfect for providing shade during outdoor activities. Recently, when we needed to expand our shade coverage to accommodate our full group of 30 children and educators during shared meals and activities like Kinder Café, we were met with warmth, professionalism, and a genuine willingness to help.
Emma, Associate Producer at Yakusan Brand Experience Group
I’m reaching out to express our sincere thanks for your support and collaboration during the Aperol Spritz Activation at the Australian Open 2024. Your agility and commitment to providing an exceptional service was vital in making this project a success, and we are immensely grateful for your efforts.
We look forward to future collaborations. Thank you once again for your outstanding partnership.