Customer service done right and found in the strangest of places.
When Customer Relations left their role, the Director- Michael stepped in to assist.
We think he should be awarded a medal with how he communicates and problem solves.
Next his staff-Trevor who has been with the company for almost 15 years, just puts his head down and bum up.
Installing new skins on 7 umbrellas took less than half a day. That is impressive. If you are paying by the hour, its very reassuring knowing that someone is keen to get the job done.
On this occasion, Nick was the perfect back up dancer, finishing off the routine, adding all the buckles etc as Trevor surged forward.
As a sporting Club in the City of Melbourne, we are exposed to all the elements, particularly as of recent, this crazy wind. Nice knowing that we have a product that we can rely on and a team that are absolutely committed to you having the best product around
10/10
